White paper

Moving Beyond the Dashboards

Explore the options and strategies in using smart analytics by operations organizations.

Operations organizations at payers are struggling to answer some of these questions every month, quarter or year:

  • What capacity do we need in our mailroom and data entry centers for open enrollment?

  • Do we have enough call center agents to answer calls for a particular product next week – have we considered all the claim denials over the last one month?

  • Are we doing efficient pre-pay claims audit by considering error trends, seasonality as well as provider profiles?

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